Refund Policy

 

Returns:

You can make returns within 14 days of the date of purchase. We do hope that once the product gets to you, you fall in love with it. But in any case you feel like the item needs to be returned, you can do it at our expense. If you wish to make a return, please write to cs@romzjclothing.com. We will send a prepaid return label to you via email which you can then print and stick it on the box it came in! The product should be returned in its original condition, with it’s tags and labels on. Also include any accessories that came with the product. Pack it in the same packaging and put all the paperwork in the box. Please take care of the product while its with you, as any stains on fabric or custom changes to product would not let us accept the return and therefore you might lose the refund. Once we receive the returned product, our quality check team will assess it. If satisfied with the condition of the product, we'll refund the money which would be released to same bank details you used for the purchase.

Exchanges:

You have 30 days to make an exchange from the date of purchase.
In case you want to exchange an item for a different color or size, follow the following instructions to complete the process:

  1. Write an email to us quoting your order number, product title and the color or size you wish to exchange it for. We’ll send an email to confirm the exchange process has begun.
  2. Your next step is to pack the item following the same instructions as for the returns. Send the item back to the return address.
  3. As soon as we get the returned item, we’d dispatch the requested color or size to your address.